Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-pequods.top, place an order, or interact with us in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services immediately.

This Privacy Policy applies to all information collected through our website (pizza-pequods.top), and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We are the data controller responsible for your personal information collected through our Services.

• Business Name: Pequod's Pizza
• Website: pizza-pequods.top
• Email: [email protected]

If you have any questions or concerns about this Privacy Policy, or about our data practices in general, please do not hesitate to contact us using the information provided above or in Section 14 of this document.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express interest in obtaining information about us or our products and services, participate in activities on our site, or otherwise contact us. The personal information we collect may include:

• Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: Passwords, password hints, and similar security information used for authentication and account access.
• Payment Data: Credit card numbers, billing addresses, and other financial information necessary to process your payment. Please note that payment information is processed by our third-party payment processors and is subject to their respective privacy policies.
• Order Information: Details about the products you order, delivery preferences, special instructions, and dietary preferences or restrictions you voluntarily provide.
• Account Profile Data: Username, preferences, saved addresses, order history, and other data stored in your account profile.
• Communications: Any messages, feedback, reviews, or inquiries you send us via email, contact forms, or other communication channels.

2.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain information about your device and your usage of the Services. This information does not directly identify you as an individual but may be linked to personal information in some cases. This automatically collected information includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages visited, time and date of your visit, time spent on each page, referring URLs, links clicked, and other diagnostic data.
• Location Data: General geographic location based on IP address. If you grant permission, we may also collect more precise location data to facilitate delivery services.
• Log Data: Server logs that record information about how our Services are accessed and used, including access times, pages viewed, and crashes or system activity.

2.3 Information Collected Through Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our website. For detailed information about the cookies we use and how you can control them, please refer to our Cookie Policy. Briefly, the types of tracking technologies we use include:

• Essential Cookies: Necessary for the operation of our website, including enabling you to log in and complete purchases.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and understand how visitors move around our website.
• Functionality Cookies: Used to recognize you when you return to our website and personalize content.
• Targeting/Advertising Cookies: Record your visits to our website, the pages you visit, and the links you follow so that we can make our advertising more relevant to your interests.

2.4 Information From Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you choose to log in or interact with our Services through a social media account.
• Third-party delivery partners and service providers who help fulfill your orders.
• Analytics providers and advertising partners who provide us with aggregated or anonymized data about website traffic and usage patterns.
• Payment processors who confirm payment authorization.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including delivery and pickup arrangements.
• Create and manage your account on our platform.
• Send you order confirmations, receipts, and updates about the status of your orders.
• Facilitate payment transactions and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries, complaints, and requests.
• Enable you to save favorite items, manage saved addresses, and track order history.

3.2 Improve and Develop Our Services

• Analyze usage trends and gather feedback to improve the functionality and user experience of our website.
• Conduct internal research and analytics to understand customer preferences and behavior.
• Test and develop new features, products, and services.
• Monitor and ensure the security and integrity of our platform.
• Diagnose technical problems and maintain the performance of our website.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items, if you have opted in or if we have a legitimate interest in contacting you.
• Personalize content and advertisements based on your preferences and browsing behavior.
• Conduct surveys, sweepstakes, or promotions you choose to participate in.
• Retarget you with advertisements on third-party platforms based on your interactions with our website.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, by contacting us at [email protected], or by adjusting your account preferences. Opting out of marketing communications will not affect our ability to send you transactional or administrative messages related to your orders or account.

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal obligations under United States federal and state law.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Pequod's Pizza, our customers, and others.
• Respond to lawful requests and legal processes, including from law enforcement agencies.
• Prevent, detect, and investigate fraud, abuse, security incidents, and other potentially prohibited or illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with third-party vendors, service providers, contractors, and agents who perform services on our behalf and require access to your information to do so. These include:

• Payment Processors: To securely handle billing and payment transactions.
• Delivery Partners: To fulfill your food delivery orders.
• Cloud and Hosting Providers: To store and manage data and support our website infrastructure.
• Analytics Providers: Such as Google Analytics, to help us understand how customers use our Services.
• Email Marketing Platforms: To send promotional and transactional emails on our behalf.
• Customer Support Tools: To enable efficient communication and resolution of your inquiries.

All third-party service providers are required to use your personal information only as necessary to provide their services to us and in accordance with our instructions. They are prohibited from using your personal information for their own purposes or disclosing it to others.

4.2 Legal Requirements

We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes:

• Complying with a legal obligation under applicable United States federal or state law.
• Responding to a subpoena, court order, or other lawful request for information.
• Protecting and defending the rights or property of Pequod's Pizza.
• Preventing or investigating possible wrongdoing in connection with our Services.
• Protecting the personal safety of users of our Services or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you opt in to a joint promotion with a partner or agree to receive information from a third-party brand.

5. Data Security

We take the security of your personal information very seriously. We implement and maintain a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal information is restricted to employees and contractors who need it to perform their job functions and who are bound by confidentiality obligations.
• Secure Payment Processing: We do not store your full credit card information on our servers. Payment data is handled by PCI-DSS compliant payment processors.
• Regular Security Assessments: We periodically review and update our security practices and conduct internal and third-party security assessments to identify and address vulnerabilities.
• Incident Response: We maintain procedures for responding to data security incidents, including notifying affected individuals and authorities as required by applicable law.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any account credentials and for taking reasonable steps to protect your personal information on your own devices.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for general consumer protection.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain information by law).
• Right to Opt-Out of Marketing: You have the right to opt out of receiving direct marketing communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA/CPRA:

• Right to Know: You have the right to know what categories and specific pieces of personal information we collect, use, disclose, and sell (if applicable) about you.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share data with advertising partners. California residents may exercise this right at any time.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Correct Inaccurate Information: You have the right to request that we correct inaccurate personal information that we maintain about you.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by contacting us using one of the following methods:

• Email: [email protected]
• Website: pizza-pequods.top (contact form)

To protect your privacy and security, we will take reasonable steps to verify your identity before processing your request. You may be required to provide certain information to confirm your identity. We will respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and the extension period.

You may designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require proof of the agent's authorization and may still require you to verify your own identity directly with us.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content and advertising. Cookies are small data files stored on your device when you visit a website.

We use the following categories of cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. However, disabling certain cookies may affect the functionality of our website. For more information about managing your cookie preferences, please refer to our full Cookie Policy available on our website.

8. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account Data: Retained for the duration of your active account and for up to 3 years after account closure to resolve disputes, enforce agreements, and comply with legal obligations.
• Order Data: Retained for up to 7 years to comply with tax, accounting, and financial reporting requirements under applicable United States law.
• Marketing Data: Retained until you opt out or withdraw consent, after which it will be deleted or anonymized within 90 days.
• Communications: Retained for up to 3 years from the date of the communication, or as required for ongoing legal proceedings.
• Usage and Analytics Data: Retained in anonymized or aggregated form for up to 26 months from collection.
• Legal Hold Data: Where we are required to retain data in connection with actual or anticipated litigation or government investigations, such data will be retained for the duration of the hold.

When personal information is no longer needed for its original purpose and no legal obligation requires its retention, we will securely delete or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Pequod's Pizza's website and Services are intended for use by adults who are 18 years of age or older. We do not knowingly solicit information from, or market to, children under the age of 18. If you are under 18, please do not use our Services or provide any personal information to us.

If we learn that we have inadvertently collected personal information from a child under 18 without appropriate parental consent, we will take steps to delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided personal information to us without their consent are encouraged to contact us so that we can take appropriate action, including deletion of such information.

10. International Data Transfers

Pequod's Pizza is based in the United States and primarily serves customers within the United States. Your personal information is collected and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and other countries where we or our service providers operate may differ from those in your home country. By using our Services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and other applicable jurisdictions.

We take appropriate steps to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, regardless of where it is processed. When we transfer personal information internationally, we use appropriate safeguards such as contractual protections with our service providers and compliance with applicable cross-border data transfer regulations.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Pequod's Pizza. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of the linked site or any association with its operators. Your interactions with these third-party sites are governed by their respective terms and privacy policies, not ours.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want to have your online activity tracked. There is currently no uniform standard for recognizing or honoring DNT signals. As a result, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we are required to follow in the future, we will update this Privacy Policy accordingly. In the meantime, you may use cookie management tools in your browser settings or opt-out mechanisms provided by third-party analytics and advertising providers to limit tracking.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, our business practices, or the features of our Services. We will notify you of any material changes to this Privacy Policy by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date;
• Sending an email notification to the email address associated with your account; and/or
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated terms, you should discontinue your use of our Services.

14. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy law, we encourage you to first contact us directly so that we can address your concerns.

You may contact us at:

• Email: [email protected]
• Website: pizza-pequods.top

We will investigate your complaint and endeavor to respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority.

14.1 California Residents

If you are a California resident and have concerns about our privacy practices that we have not adequately addressed, you may file a complaint with:

• California Privacy Protection Agency (CPPA): https://cppa.ca.gov
• California Attorney General's Office: https://oag.ca.gov/privacy

14.2 All United States Residents

For general consumer protection issues, you may contact the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC): https://www.ftc.gov | 1-877-FTC-HELP (1-877-382-4357)
• FTC Complaint Assistant: https://reportfraud.ftc.gov

Depending on your state of residence, additional state-level consumer protection agencies or attorney general offices may also be available to receive and investigate privacy-related complaints.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our privacy team using the information below. We are committed to addressing your concerns promptly and transparently.

When submitting a privacy inquiry, please include your full name, email address, and a clear description of your request or concern so that we can process your inquiry efficiently. We aim to respond to all privacy-related requests within 45 business days of receipt.